InstantStream

Instantstream™© is committed to protecting your online privacy while providing you with the most useful and enjoyable web experience possible. Additionally, we are committed to a policy of integrated non-disclosure and will not release information about the activities of our clients. While you may use many features of Streamphone™© and Instantstream™© anonymously as a viewer of an event, you are required to provide personal and corporate information to create a communication and/or a conference event in which you may invite others to your communication event or conference event.

Special Note
Instantstream is not running a Spam Service and all emails sent via the Streamphone services are not promotional in nature. Our clients are using Streamphone as a video conferencing tool with their customers. Many are using Streamphone as an alternative to telephone services and still others are using Streamphone as an in-person sales tool.

How we collect and use personal information

Registering for membership on Instantstream’s™© web site gives you access to all the site’s information and features. The only information required is your name, company name, web site, work title, work/home address, phone numbers, the time zone e-mail address, country, and ZIP/postal code. When you enter this information, we will save it in your member profile so that you won’t have to enter it again. We occasionally may also send you postal mail to notify you about important changes to the site, new services and special offers from us and select Instantstream partners. In addition to receiving e-mail announcements, please note that Instantstream, on the behalf of registered members, may send you via email, instant messages and/or phone/pager and other kinds of conference event notices, such as:

Your Registration Notices
Your Email Verification Notices
Your New, Renewed, Changes and Lost Password Notices
Your Membership Notices
Your Re-Verification Notices
Event Invitations from both Instantstream and from other members you already know
Event Cancellation Notices from other members you already know
Event Modification Notices from other members you already know
Purchases Receipt Notices from Instantstream upon each and every purchase
Promotional Notices from Instantstream

Our Free Product Info service lets you sign up to receive e-mail product announcements and other news from third parties, including software publishers, hardware manufacturers and service providers. You can add or remove product information topics from your personal list at any time on your Free Product Info page. Instnatstream works with the world’s leading e-mail announcement service to prevent unauthorized use of your e-mail address and make sure you receive information only about the topics you specify.

All personal and corporate data you enter on Instantstream is encrypted with secure server software (SSL) that encodes the information before your Web browser software sends it to us. The SSL software decodes the data only after it reaches our server, meaning hackers can’t snatch any of your personal information while it is in transit. Once the data reaches our site, the same state-of-the-art security software we use to guard all of our company’s essential business data protects your personal data as well.
In addition to using the most secure technology available, we work tirelessly to make sure that we use any information you provide us only in ways you have approved. We send you only the e-mail you have approved in your account information or on your e-mail subscription sign-up page.

Each registered user must fill out a profile and provide credit card information. We store information that we collect through cookies, log files, clear gif's, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual user, that details their viewing preferences, payment history, access statistics and other technical usage information. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. We do not share your profile with other third parties with the exception of your credit card company.

Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information with the exception of quality of service tracking, credit card processing and payment services. IP addresses are tied to personally identifiable information to enable our Web-based service to track the quality of services each customer is receiving. We use our proprietary tracking utility called IMLEC™© that uses log files to analyze user movement, call detail records and for credentialing registered users for accessing our clients broadcasts.

As you probably know, "cookies" are small pieces of information that some Web sites store on your computer's hard drive when you visit them. Like many other Web sites, Instantstream™© uses cookies to identify members so they don’t have to enter a user ID and password upon each visit. Most Web browsers automatically accept cookies but allow you to modify security settings so you can approve or reject cookies on a case-by-case basis. Even if you do not use cookies, you can still access all of the features on our site by logging in manually with each visit.

Communications from the site

Special offers and updates
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals and a newsletter. Both established and non-members shall receive a number of email confirmations and the Streamphone e-mail conference in their email. This Streamphone e-mail conference is sent on behalf of our customers that invite or request you to attend as a participant or as a viewer one or more of their broadcast/webcast events. Out of respect for the privacy of our users we present the option not to receive these types of communications. Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.
Service availability announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Service related emails
As an integrated part of the Streamphone service, registered clients may send a number of kinds of notices to both registered and non-members via standard email delivery. Also, the Instantstream web site delivers Streamphone service via standard email delivery as well as the below listed notices. Each registered client and non-member may Opt/out of each event individually upon receipt of the Streamphone email conference. Our users are given the opportunity to ‘opt-out’ of any email or any event at any time.

List of Service Related Emails
Your Registration Notices
Your Email Verification Notices
Your New, Renewed, Changes and Lost Password Notices
Your Membership Notices
Your Re-Verification Notices
Event Invitations from both Instantstream and from other members you already know
Event Cancellation Notices from other members you already know
Event Modification Notices from other members you already know
Purchases Receipt Notices from Instantstream upon each and every purchase
Promotional Notices from Instantstream

Tell-A-Friend
If a user elects to use our Streamphone referral feature (“For Forwarding Vmail™ to friend”) for informing a friend about our site and/or for including a friend in a broadcast, or to forward a Streamphone econference event we ask them for the friend’s name and email address. Instantstream will automatically send the friend a one-time email inviting them to view the Streamphone communication, econference and/or to visit the site. Instantstream stores this information for the sole purpose of sending this one-time email and issuing password access to the event. Plus, Instantstream tracks the success of our referral program. The friend may contact Instantstream via the link in the Vmail via the link inserted in the email to earth register for a free account or opt out of that event. An Opt-out request removes (“Deletes”) that person from only the referred event and Instantstream shall record Opt-outs in our secured database.
Choice / Access
Instantstream provides users the opportunity to opt-in and opt-out of receiving e-mail conferences from other members by way of the Instantstream web site and email server. Additionally, promotional email advertisement may be mailed from Instantstream to the users; in this case, Instantstream provides users the opportunity to opt-in and opt-out of receiving e-mail promotions and advertisements. However, because of the nature of the Instantstream software, and the Streamphone service, other member may also send email e-conferences and e-conference notification by way of the Instantstream’s Streamphone software and email server. In the case of member-to-member email conferencing and unwanted solicitations, Event Opt-out is made available during each e-mail message delivered from Instantstream’s Streamphone Systems. Users requesting Instantstream e-mail communications may update, amend or delete personal information by following the Profile Update links present in every Instantstream e-mail communication or via the Instantstream web site.
Customer service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Legal disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Notice of Change

Instantstream reserves the right to change its privacy policy at any time. Notifications of changes to our privacy practices will occur through one or more of the following communications; Posting of a message on the Instantstream web site or changes to this privacy statement from time to time. Also, review the Terms of Use Agreement as it may be updated from time to time without notice to the user, participant, viewer or event owner.

What we provide to third parties

While Instantstream™© does not provide any third-party access to your personal information except to facilitate your own attempts to register with our partners or receive offers from select partners as mentioned elsewhere in this policy, we may provide third parties with aggregate statistics about our customers, traffic patterns and related site information. This data reflects site usage patterns gathered during millions of customer visits to our Web site each month, but it does not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.